Griz

Griz

131p

12,963 comments posted · 60 followers · following 14

4 months ago @ Pissed Off Pirate - Oh the trip that I had... · 0 replies · +1 points

The Trip Credit that they offered for stranding my ass and all of the stress and inconvenience... $150. Blow me.

4 months ago @ Pissed Off Pirate - Oh the trip that I had... · 0 replies · +1 points

From: [snip]@gmail.com>
Date: Tue, Sep 20, 2022 at 5:57 PM
Subject: Re: Your Response From American Airlines
To: <AmericanAirlinesCustomerRelations@aa.com>

Good evening,
After carefully reviewing your response, I am declining the credit.
I respectfully request that you donate the credit to any fund that you may have helping soldiers or disabled veterans travel.

My next step will be to file a complaint with the Department of Transportation.
After this experience, it is unlikely that I will place my dignity or safety in American Airlines' hands again. I have no quarrel or concerns with the cabin staff, or flight crews. They have all been outstanding. My issues are with operations and customer service.

For your added reading pleasure... https://pissedoffpirate.com/2022/08/31/oh-the-tri...

[snip]

On Tue, Sep 20, 2022 at 4:28 PM <AmericanAirlinesCustomerRelations@aa.com> wrote:
An Image

An Image

September 20, 2022

Hello [snip]:

Thank you for contacting Customer Relations. I am happy to respond to your inquiry regarding your recent travel experience.

First and foremost please accept my apology for the flight disruption you recently encountered on your trip to Norfolk on August 21, 2022 and back to Portland on August 27, 2022. I can certainly understand the frustration and inconvenience caused to have delayed flights, to miss connecting flights and to arrive without your baggage. I don't blame you for being upset.

As a tangible apology, I've made arrangements for a Trip Credit to be sent to you via separate email to use towards the purchase of a ticket for travel on American Airlines or American Eagle® within one year from the date of issue, unless otherwise listed.

While a Trip Credit is nontransferable and cannot be sold or bartered, it may be used to buy a ticket for anyone. It may also be helpful to know that although the Trip Credit must be applied towards a ticket prior to expiring, travel can extend past the expiration date. All applicable terms and conditions can be viewed by clicking here.

Mr. Heim, we value your continued AAdvantage® loyalty and look forward to rebuilding your confidence in our service. We hope you'll give us the opportunity to provide you with a better travel experience!

Sincerely,

Tahe Cali

Customer Relations

American Airlines

AA Ref#1-31962[snip]39

Your opinion matters to us! We invite you to share your overall experience in this quick one minute survey. Click here for the survey. We appreciate your time and valuable feedback.

The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system.

If your comments are related to American Airlines service to, from, or in the United Kingdom and we have reached an impasse in terms of resolving your complaint, please know that we are obligated by the Civil Aviation Authority (CAA) to inform you that you may contact a CAA-approved Alternative Dispute Resolution (ADR) provider competent to deal with airline service complaints. American Airlines, however, does not participate with an ADR in resolving disputes.

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4 months ago @ Pissed Off Pirate - Oh the trip that I had... · 0 replies · +1 points

I have only flown Delta a couple of times. Since I normally only fly on the west coast, Southwestern is my primary carrier.

1 year ago @ Pissed Off Pirate - Dead Pool 2021 · 0 replies · +1 points

Close race this year. Only a four point spread between first and second as we are early in the home stretch..

1 year ago @ Pissed Off Pirate - The Clocktower · 0 replies · +1 points

With the server migration we have had some delays.

1 year ago @ Pissed Off Pirate - The Clocktower · 1 reply · +1 points

Well, I was able to see it from the admin panel. (smart ass LOL)

1 year ago @ Pissed Off Pirate - Missing an old friend · 0 replies · +1 points

I am moving the website to a new host. I may have to rebuild everything. Bear with me.

1 year ago @ Pissed Off Pirate - More Blind Followers · 0 replies · +1 points

I am so glad that you have come back to play here for a bit. LOL Have you ever noticed that I prefer the original pledge of allegiance? Just like how God was not shoved down our throats until the great communists hunts.

1 year ago @ Pissed Off Pirate - Switching back to Inte... · 0 replies · +1 points

I keep hoping for something with better log in options, but IntenseDebate was bought out a few years ago and it seems to be withering on the vine.

1 year ago @ Pissed Off Pirate - Switching back to Inte... · 1 reply · +1 points

A comment just to make sure that the recent comments widget is working.