The Trip Credit that they offered for stranding my ass and all of the stress and inconvenience... $150. Blow me.

From: [snip]@gmail.com>
Date: Tue, Sep 20, 2022 at 5:57 PM
Subject: Re: Your Response From American Airlines
To: <AmericanAirlinesCustomerRelations@aa.com>

Good evening,
After carefully reviewing your response, I am declining the credit.
I respectfully request that you donate the credit to any fund that you may have helping soldiers or disabled veterans travel.

My next step will be to file a complaint with the Department of Transportation.
After this experience, it is unlikely that I will place my dignity or safety in American Airlines' hands again. I have no quarrel or concerns with the cabin staff, or flight crews. They have all been outstanding. My issues are with operations and customer service.

For your added reading pleasure... https://pissedoffpirate.com/2022/08/31/oh-the-tri...

[snip]

On Tue, Sep 20, 2022 at 4:28 PM <AmericanAirlinesCustomerRelations@aa.com> wrote:
An Image

An Image

September 20, 2022

Hello [snip]:

Thank you for contacting Customer Relations. I am happy to respond to your inquiry regarding your recent travel experience.

First and foremost please accept my apology for the flight disruption you recently encountered on your trip to Norfolk on August 21, 2022 and back to Portland on August 27, 2022. I can certainly understand the frustration and inconvenience caused to have delayed flights, to miss connecting flights and to arrive without your baggage. I don't blame you for being upset.

As a tangible apology, I've made arrangements for a Trip Credit to be sent to you via separate email to use towards the purchase of a ticket for travel on American Airlines or American Eagle® within one year from the date of issue, unless otherwise listed.

While a Trip Credit is nontransferable and cannot be sold or bartered, it may be used to buy a ticket for anyone. It may also be helpful to know that although the Trip Credit must be applied towards a ticket prior to expiring, travel can extend past the expiration date. All applicable terms and conditions can be viewed by clicking here.

Mr. Heim, we value your continued AAdvantage® loyalty and look forward to rebuilding your confidence in our service. We hope you'll give us the opportunity to provide you with a better travel experience!

Sincerely,

Tahe Cali

Customer Relations

American Airlines

AA Ref#1-31962[snip]39

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I have only flown Delta a couple of times. Since I normally only fly on the west coast, Southwestern is my primary carrier.

Close race this year. Only a four point spread between first and second as we are early in the home stretch..

With the server migration we have had some delays.

Well, I was able to see it from the admin panel. (smart ass LOL)

I am moving the website to a new host. I may have to rebuild everything. Bear with me.

I am so glad that you have come back to play here for a bit. LOL Have you ever noticed that I prefer the original pledge of allegiance? Just like how God was not shoved down our throats until the great communists hunts.

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A comment just to make sure that the recent comments widget is working.