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If you would like to write a guest post for my blog on the ideal way to manage a restaurant and exactly what you would have done in the situation... believe me... I would be happy to accommodate.
The point of the posts is to talk about communication changes not cash registers, take a number systems, or a point-of-sale system upgrades.
5 Problems Generated by Customer's Social Media Complaints and the Solutions (new post) > http://bit.ly/A7MlFs
I hope this helps the situation. You could also use this to champion better customer service from Corporate because it does matter.