tawkify

tawkify

0p

2 comments posted · 2 followers · following 0

292 weeks ago @ Yelp Sucks - Delete Yelp Account · 1 reply · +4 points

YELP,

I used to think Yelp was a solid, trustworthy review source. And then I started managing a Yelp account for a business: Tawkify. It's unbelievable how inappropriately the people at Yelp treat business owners. We provided proof that one of the reviews was submitted by a competitor and Yelp rejected that proof twice. The proof, may I add, was communication directly from the reviewer in which she admitted she was a competitor. HOW COULD YOU PROVIDE BETTER EVIDENCE THAN THAT?? Please, tell me what evidence could be more straightforward than that? Furthermore, only the negative reviews are recommended. Susan O. just wrote a lovely review, but it is NO WHERE to be seen on our page.

When I call for help, I am treated with blatant distrust and, quite honestly- contempt. There are multiple reviews on our business pages that are written by people that are no where in our records--as in THEY HAVE NEVER BEEN CLIENTS OF TAWKIFY- EVER! When I express this to Yelp employees, I am told there is nothing you can do. In fact, I was told in my last conversation with Yelp that, "that's just the way it is." How dare Yelp face consumers as a trustworthy source of reviews, when you can't even guarantee the reviews listed are even for the business in question? A vast majority of ours aren't, and we CAN'T be the only business who has fraudulent reviews on the account that are ignored.

We FULLY intend to file for these issues and will not allow our business to be wrongfully and fraudulently reviewed. It is INCREDIBLE that even when your policies are followed and these reviews are reported, YOU DO NOTHING. Yelp is a disgrace and a thorn in the side of business owners. I do not believe in Yelp's ability to treat the businesses that rely on it with the RESPECT they all deserve. I have, MOST CERTAINLY, NOT BEEN TREATED WITH RESPECT.

I recommend that all business people remove their accounts from Yelp and hire Trustpilot for their reviews. They actually CARE and try to help businesses.

I WOULD LOVE IT if Yelp could prove me wrong--but we are done and plan to go after Yelp for their horrific treatment of us. See you soon Yelp.

292 weeks ago @ Yelp Sucks - Delete Yelp Account · 0 replies · +1 points

TOM,

I used to think Yelp was a solid, trustworthy review source. And then I started managing a Yelp account for a business: Tawkify. It's unbelievable how inappropriately the people at Yelp treat business owners. We provided proof that one of the reviews was submitted by a competitor and Yelp rejected that proof twice. The proof, may I add, was communication directly from the reviewer in which she admitted she was a competitor. HOW COULD YOU PROVIDE BETTER EVIDENCE THAN THAT?? Please, tell me what evidence could be more straightforward than that? Furthermore, only the negative reviews are recommended. Susan O. just wrote a lovely review, but it is NO WHERE to be seen on our page.

When I call for help, I am treated with blatant distrust and, quite honestly- contempt. There are multiple reviews on our business pages that are written by people that are no where in our records--as in THEY HAVE NEVER BEEN CLIENTS OF TAWKIFY- EVER! When I express this to Yelp employees, I am told there is nothing you can do. In fact, I was told in my last conversation with Yelp that, "that's just the way it is." How dare Yelp face consumers as a trustworthy source of reviews, when you can't even guarantee the reviews listed are even for the business in question? A vast majority of ours aren't, and we CAN'T be the only business who has fraudulent reviews on the account that are ignored.

We FULLY intend to file for these issues and will not allow our business to be wrongfully and fraudulently reviewed. It is INCREDIBLE that even when your policies are followed and these reviews are reported, YOU DO NOTHING. Yelp is a disgrace and a thorn in the side of business owners. I do not believe in Yelp's ability to treat the businesses that rely on it with the RESPECT they all deserve. I have, MOST CERTAINLY, NOT BEEN TREATED WITH RESPECT.

I recommend that all business people remove their accounts from Yelp and hire Trustpilot for their reviews. They actually CARE and try to help businesses.

I WOULD LOVE IT if Yelp could prove me wrong--but we are done and plan to go after Yelp for their horrific treatment of us. See you soon Yelp.