en-us https://www.intensedebate.com/users/3563370 Comments by gershom2112 http://9to5mac.com/2012/03/30/weekend-reading-the-apple-experience-by-carmine-gallo-excerpt#IDComment328981911 A big one with sales staff (and tech support staff) is correctly sizing up their customer. The first employee would have done fine with somebody who's a techie, but was disastrous with the novice; the second might have turned off the techie if she'd talked down to him/her. Experienced sales staff will size up the difference in seconds. Sun, 1 Apr 2012 04:41:18 +0000 http://9to5mac.com/2012/03/30/weekend-reading-the-apple-experience-by-carmine-gallo-excerpt#IDComment328981911 http://9to5mac.com/2012/03/30/weekend-reading-the-apple-experience-by-carmine-gallo-excerpt#IDComment328978834 whatever, dude Sun, 1 Apr 2012 04:35:41 +0000 http://9to5mac.com/2012/03/30/weekend-reading-the-apple-experience-by-carmine-gallo-excerpt#IDComment328978834