gdp's Comments

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Wed, 12 Aug 2009 22:42:56 +0000

Hello Imran, The problems you mention here have been tracked with ticket number 1078219 which currently awaits a reply from you. I think the problem has been solved

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Mon, 3 Aug 2009 03:52:30 +0000

Hello. Kerwin. Please email me the ticket number at tibi at ecommerce dot com, and we'll see what i can do about it.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Mon, 3 Aug 2009 03:25:51 +0000

Jim, We have had problems with some customers that stored all their hard drive contents... I am pretty sure if you put in a ticket (put the subject Attn: Tibi) we can sort this out.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Mon, 3 Aug 2009 03:01:36 +0000

Freddie: Please put in a ticket and mention in the subject line Attn: tibi, and I will see what i can do to help.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Mon, 3 Aug 2009 03:00:54 +0000

hello Norma, I think I can help you :). Please put in a ticket and mention in the subject line Attn: Tibi, and I will help you move on a newer platform, free of charge.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Thu, 23 Jul 2009 16:20:08 +0000

Luis, We have had many internal discussions about allowing SSH or not. Fathi (our owner and CEO) wants to allow SSH, but I am against it on the existing shared web-servers, for security reasons. In the new control panel that we're building, the SSH option is possible because the nature of the environment sites would be hosted on. However, if you need SSH now, you can use our VPS service, which offers this. Plans for VPS start at relatively low prices.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Thu, 23 Jul 2009 16:15:43 +0000

Hello. I would love to help you, however you didn't leave any contact method. Please contact me at tbb <at> ecommerce <dot> com with the ticket number and/or with the problem. I would love to help

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Thu, 23 Jul 2009 16:13:03 +0000

kate, if you still have issues, please contact me at tbb <at> ecommerce <dot> com, and I will make sure everthing is fixed.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Thu, 23 Jul 2009 16:09:47 +0000

Hello Ivan. After the changes we made together, are your sites working better?

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-

Thu, 23 Jul 2009 16:08:50 +0000

Hello Rory. I believe I fixed your problem :)

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us build a second-to-none IX customer experienc

Sat, 4 Jul 2009 22:22:39 +0000

Scott, you will not have to leave IX even if you go to a VPS or Dedicated Server. Don't tell anybody, but this features are also in the works, and some will be released soon :) (BIG SECRET! Keep it just between us!)

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us build a second-to-none IX customer experienc

Sat, 4 Jul 2009 22:15:31 +0000

as I mentioned a few seconds earlier we are working on multiple ftp security issues. for instance, you will soon be able to specify what are the IP addresses you want to allow ftp from (and nobody else would be able to ftp in your account). actually, this feature is already here, but is in beta stage. If you want to test it, visit my blog post at http://status.ixwebhosting.com/2009/06/30/extra-f... and join the tester's group. as far as FTPs is concerned, that's also in the works.

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us build a second-to-none IX customer experienc

Sat, 4 Jul 2009 22:10:19 +0000

I will take most of the heat for this issue. One of the problems I encountered in the past 3 years is we as a company grew faster than I could grow the Sysadmin department. Which means every sysadmin had to solve more and more problems every day. And if sometimes there was a global problem, which triggered... say 15 tickets, it is in the human nature of the sysadmin who worked on the problem to update one or two with full details, and then, instead of continuing to update all the tickets with all the details will probably reply with "problem fixed". In adition to that, let me assure you that if you open a ticket and it turns out it was a problem caused by you (rather than something global), you will be informed on what you did wrong, or what you weren't supposed to do. And as far as "we fixed it, please close the ticket" goes, I want to add that our ticketing system will only allow to close a ticket the person who opened it, which is in our opinion the only person who can actually verify that the problem was truly fixed. However, let me stress (again) that our Customer Service department is going right now through big changes, and our CEO will introduce you to the New User Experience shortly!

IX Web Hosting Blog : How will we blow you away, exactly? Or: Please help us build a second-to-none IX customer experienc

Sat, 4 Jul 2009 21:58:22 +0000

David, I have good news and bad news. The bad news are it is unlikely that you will see any improvements on SiteStudio. It is actually likely that this software will be eventually phased out. The good news is we are working on implementing a Website Creator that is (in my opinion) about 1000 times better (much like the difference between a horse-buggy and a jet airplane). Of course, when we decide to take this step and introduce the new Website Creator, we will probably keep SiteStudio for a (long) while, so all the customers will have time to adjust to the new light-speed of the new software :)