en-us https://www.intensedebate.com/users/1241721 Comments by slippy62 http://blog.kayako.com/2010/05/v4-update-10-slas-ticket-escalation-rules-and-work-schedules/#IDComment81231678 ... not much out of Kayako for some weeks now. I find it a little disappointing that after all the hype and energy they put in to V4 sneak peaks it appears they are sailing somewhat a little blind with their development plan. It's already slipped and is in danger of slipping even further back. Come on guys, you are better than this!!! Mon, 21 Jun 2010 14:38:25 +0000 http://blog.kayako.com/2010/05/v4-update-10-slas-ticket-escalation-rules-and-work-schedules/#IDComment81231678