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15 years ago @ - Innovation - There'... · 0 replies · +2 points
Most of the constituent mail gets a form letter response and most of it only deserves that much. For those letters that are unique and/or more thoughtful, a more personalized response can be sent. For that one in a million letter that says something no one else has ever thought of, hopefully the lowly mail sorter has been sufficiently trained to get it to a higher level staffer for consideration. In reality, however, the constituents offering those brilliant ideas are usually communicating through different channels based on their credentials.