30 comments posted · 16 followers · following 1
I think the real shift gmail caused is that it finally broke the idea that if a mail client doesn't look and feel exactly like Outlook, nobody will ever use it -- something we unix command line folks have known all along.
Having flown through quite a few airports (though probably not as many as Brad), I'm convinced that we're very, very lucky to live near DIA. The TSA staff is actually friendly, even as they yell out stupid rules over and over. So are most of the gate staff (with a few glaring exceptions, like Midwest Airlines.) I don't know what makes DIA different, but other airports could learn a lot.