en-us https://www.intensedebate.com/users/334387 Comments by elpinturrichio http://www.theequitykicker.com/2009/03/02/motorola-how-not-to-do-business/#IDComment16076494 All I can hope for is that this company will find the strength in itself and make a comeback into the market. Just like Palm did with the Pre recently. As a consumer I only look forward to more competition in the mobile handset market. Mistakes of the past must only be seen as a way to improve in the future Mon, 2 Mar 2009 20:59:18 +0000 http://www.theequitykicker.com/2009/03/02/motorola-how-not-to-do-business/#IDComment16076494 http://www.theequitykicker.com/2009/02/25/if-you-love-your-customer-set-her-free/#IDComment15785843 Classic example of putting your own needs before customer needs. Speaking about this particular example - this is a very common mistake, in fact it is so common that I would think most businesses would have learned by now not to turn the customer's experience into a burden of some kind. Stepping back to look at the broader issue, I think the key is to be polite, informative and attentive with your product's experience. Or in other words - care to offer, but don't force. Much like a traditional retail store should be. Wed, 25 Feb 2009 11:33:48 +0000 http://www.theequitykicker.com/2009/02/25/if-you-love-your-customer-set-her-free/#IDComment15785843