en-us https://www.intensedebate.com/users/684992 Comments by dschulte http://business.transworld.net/features/talking-shop-turning-difficult-customers-into-cash-money/#IDComment38560417 Customers when asked can I help you, will always say no I am just looking, so I use a techniques I call the "Tourist Guide" First, ask them questions, where, when, how do you surf, they love to talk about themselves, meanwhile I am gathering info to make the sale. Secondly, I help answer any surf related questions they have, about locations, tides events, locals, etc... Third, Sell them the board, then upsell the accessories. Bottom line is make them feel special, it works everytime. Tue, 13 Oct 2009 18:55:12 +0000 http://business.transworld.net/features/talking-shop-turning-difficult-customers-into-cash-money/#IDComment38560417