en-us https://www.intensedebate.com/users/904527 Comments by MichaelMMcCurry http://www.michaelmccurry.net/2009/08/14/life-of-a-virtual-attendee-whats-in-it-for-me/#IDComment65966130 Thanks for the positive comments about my blog site. I work really hard to make sure it is filled with quality content. I appreciate the contribution to the ongoing conversation. I am not really a poker player, but thanks anyways. @michaelmccurry Sun, 4 Apr 2010 23:15:47 +0000 http://www.michaelmccurry.net/2009/08/14/life-of-a-virtual-attendee-whats-in-it-for-me/#IDComment65966130 http://www.michaelmccurry.net/2010/03/25/why-customer-service-2-0-will-help-hotels-manage-their-brands-reputation/#IDComment64461733 Hi Brent, This is a great story of "above and beyond" customer service and this Hyatt Regency O'hare employee certainly deserves recognition this exceptional effort on her part! Too often we focus on the negative service experiences and I appreciate your calling out this positive one. Thanks for contributing to the conversation on this topic! @michaelmccurry Sun, 28 Mar 2010 13:05:18 +0000 http://www.michaelmccurry.net/2010/03/25/why-customer-service-2-0-will-help-hotels-manage-their-brands-reputation/#IDComment64461733 http://www.michaelmccurry.net/2010/03/25/why-customer-service-2-0-will-help-hotels-manage-their-brands-reputation/#IDComment64207435 Hey Dave, Thanks for sharing the tidbit regarding the "little card" concept. I actually think both the review sites and the chain guest satisfaction surveys have their place. Both should be reviewed by hotel management in an effort to be responsive to guest satisfaction issues. I appreciate the contribution to the conversation! @michaelmccurry Fri, 26 Mar 2010 15:15:18 +0000 http://www.michaelmccurry.net/2010/03/25/why-customer-service-2-0-will-help-hotels-manage-their-brands-reputation/#IDComment64207435 http://www.michaelmccurry.net/2010/03/25/why-customer-service-2-0-will-help-hotels-manage-their-brands-reputation/#IDComment64207077 Hi Jeff, Your comment makes a great point, that these "review sites" are not hotel bashing sites, but actually serve a constructive purpose to not only call out where hotels fall short, but also where they excel. Thanks for contributing to the conversation! @michaelmccurry Fri, 26 Mar 2010 15:11:45 +0000 http://www.michaelmccurry.net/2010/03/25/why-customer-service-2-0-will-help-hotels-manage-their-brands-reputation/#IDComment64207077 http://www.michaelmccurry.net/2010/03/20/is-social-media-the-real-press-of-the-future/#IDComment63532334 Hi Ashley, That is really interesting information that Journalism schools are evolving to incorporate social media skill development into their curriculum. It is exciting that they have changed the face of news and information processing. Thanks for contributing to this discussion... appreciate it very much! Mike Mon, 22 Mar 2010 19:56:06 +0000 http://www.michaelmccurry.net/2010/03/20/is-social-media-the-real-press-of-the-future/#IDComment63532334 http://www.michaelmccurry.net/2010/03/16/the-real-bucket-list-dont-let-life-pass-you-by/#IDComment62803202 Aww Dave, thanks for the compliment... I would love to have a drink with you on 3/24 ... let me see what I can do to shift my schedule around.. I will get back to you. Aren't you in New Orleans? Mike Thu, 18 Mar 2010 17:29:55 +0000 http://www.michaelmccurry.net/2010/03/16/the-real-bucket-list-dont-let-life-pass-you-by/#IDComment62803202 http://www.michaelmccurry.net/2010/03/16/the-real-bucket-list-dont-let-life-pass-you-by/#IDComment62749677 Midori, That is awesome! Its those moments that really define the quality of our lives. When I do something special with Michael or Michelle, it is always the highlight of my day/week. Thanks for sharing your story and adding to the conversation. Mike Thu, 18 Mar 2010 09:50:52 +0000 http://www.michaelmccurry.net/2010/03/16/the-real-bucket-list-dont-let-life-pass-you-by/#IDComment62749677 http://www.michaelmccurry.net/2010/03/06/five-learning-lessons-of-producing-a-webinar/#IDComment62410743 Swan, You bring up an excellent point! Incorporating Twitter with a webcast or webinar platform is a powerful thing indeed. I appreciate your calling that out! Thanks for contributing to this discussion.. @michaelmccurry Tue, 16 Mar 2010 15:40:19 +0000 http://www.michaelmccurry.net/2010/03/06/five-learning-lessons-of-producing-a-webinar/#IDComment62410743 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62295408 Hey Midori, That was a great testimonial you shared regarding your experience with Hyatt McCormick. I remember when you were struggling with that situation. They really responded admirably! I agree with you regarding the online customer service for MPI's Meet Different Conference.... it was fantastic! Thanks for contributing! @michaelmccurry Mon, 15 Mar 2010 23:05:19 +0000 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62295408 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62294821 Mike, What a great story this is... thanks for sharing it! Another great place to check the pulse of your brand is through sites such as Google Alerts. They can really help an event professional catch problems before they become disasters! You should have your wife write a blog article about her experience.... she could guest blog at my site :) Thanks for contributing Mike @michaelmccurry Mon, 15 Mar 2010 23:03:14 +0000 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62294821 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62253893 Kevin, Amen to that! The journey is moving forward. @michaelmccurry Mon, 15 Mar 2010 18:20:43 +0000 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62253893 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62245956 Ellen, Those statistics in your article are very interesting! It's obvious many companies have a long way to go to get up to speed with competitive business practices. So, the really good news for the forward thinking companies is they will find them at a competitive advantage over the late adopters. I think it would be a really good business opportunity for a professional speaker to focus in on educating corporate executives as the real value of integrating social media and technology into their business plan. All we can do as industry professionals is to keep getting the message out there! Thanks for contributing to the discussion! @michaelmccurry Mon, 15 Mar 2010 17:17:52 +0000 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62245956 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62245398 Moises, I am so glad to hear that you are finding a productive way to leverage social technology to enhance your hotel's business communications. I love the idea of rewarding guests who make contact with you online... great idea!! Thanks for contributing to the discussion! @michaelmccurry Mon, 15 Mar 2010 17:13:15 +0000 http://www.michaelmccurry.net/2010/03/14/five-reasons-why-your-hotel-should-be-utilizing-social-media/#IDComment62245398