en-us https://www.intensedebate.com/users/661554 Comments by Joe_Riley http://michaelhyatt.com/2009/09/the-total-customer-experience.html#IDComment34703219 Tying to your previous post, how do you best complain about poor service (to the service provider) -- with understanding, gratitude, patience, and grace? Wed, 16 Sep 2009 18:06:23 +0000 http://michaelhyatt.com/2009/09/the-total-customer-experience.html#IDComment34703219