Thanks Stepan!

Chris, my wife's comment to me was basically the same. She said good thing it wasn't a car or you would have hit the brakes! For the cyclist, I almost pulled over to let him have his fun, but at that point there wasn't really anywhere to do that.

• 1 week ago

Thanks Chris. I completely missed the error in that link.

• 1 week ago

Excellent post Gwen. I especially liked the part on how to keep them coming back. I look forward to the next one!

• 11 weeks ago

True Cory, but the difference I'm talking about is that passion is necessary for entrepreneurship while for any other job where you're working for someone else it's a "nice to have."

You don't need passion to do most jobs, but obviously your enjoyment and performance would be much better. Entrepreneurs, on the other hand, face a different set of circumstances on average and having passion for their idea/company/etc can carry them through the hard times.

• 12 weeks ago

I basically agree and think it's a good sign they're using Twitter for
proactive customer support. But what about all the other areas of
customer support? Are they trying as hard there?

I guess I'm just a bit cynical when so many are gushing over Comcast's
use of Twitter, when most other aspects of their business are so bad.

• 13 weeks ago