I called comcast in August and was told by the sales agent "no problem" for the promo including netbook. Installer came out and verified it, but said i should call the office to make sure. I called the office again and was told absolutely; $99/month including the netbook. Recieved my next bill for $170 and no netbook. Called again and was told I could not have signed up for the promo as I was already a (TV) customer. After several more calls and finally to the Exec. Cust. Escalation Team, was placed on the current $115 promo and given credit for the bill "so I could go buy one". Not what I wanted, but better than nothing.